Making SaaS a Success Story – The challenge of an AMLAW Top 50 law firm
                                 

CASE STUDY

This month's newsletter focuses on a top 50 US based law firm with approximately 800 attorneys and a support staff of almost 500. With over 20 offices in 8 different countries, and a large and loyal client base, the Firm provides their clients with services that solve a variety of complex and document intensive litigation needs. Although the Firm has an assortment of different litigation database packages, a large contingent of their attorneys choose Concordance as their product of choice. Over the last few years, the Firm has struggled to deploy this product in a centralized manner that provides timely and reliable access to key litigation data. Recently, a number of high profile cases stressed this environment even further, resulting in a number of issues for the partners in charge.

Although the Firm has a very strong IT support staff, and utilizes a range of top of the line technology to support their environment, it became clear that the unique needs of the litigation data and the Concordance application was putting more strain and causing more delays than the Firm could bare. Although not a unique problem to this Firm, they found themselves struggling with improving the stability of these litigation support applications, and began to look for outside help to resolve their issues.

Challenges

• Slow Concordance performance in some offices
• Application instability
• Application support/maintenance struggles
• Growing data size

In the next eDI newsletter, we will discuss the solution that was put in place for this Firm in 2011 that allowed them to overcome their challenges and save money in the process.